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1. When is my bill due?

Bills are due on the 10th of the month. If a bill is two months past due, water service will be disconnected.

2. My bill seems high. What can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home and check for any toilets that might be running.

Second, we recommend you do a dye test on your toilets. Put some food coloring in the tank of the toilet, don't flush it, and go back in about 30 minutes or so. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. This is a major water waster because a lot of times people don't realize the toilet is leaking because the water isn't going on the floor.

Third, if you have an irrigation system, check the settings. Customers have said that they have had more than one program on at the same time and didn't realize it until they checked their programs.

If you still have a question regarding your bill, please call the Water Department at (903)849-4145 and we will send out a technician to check things out.

3. What are my payment options?

You have the following payment options: pay online through our website; pay in person at City Hall, call (903)849-4145 to make your payment with a debit or credit card over the phone; or mail your payment to: Chandler Water Department, P O Box 425, Chandler, TX 75758, or use the drop box on the east side of City Hall.

4. Can I change the due date of my bill?

No. All water bills are due on the 10th of the month.